Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: June 16, 2026
Children's Privacy (COPPA Compliance)
Pickleball365 is not intended for children under 13 years of age.
We comply with the Children's Online Privacy Protection Act (COPPA) and the California Consumer Privacy Act (CCPA) regarding the collection of information from children.
Our Commitment:
- We do not knowingly collect personal information from children under 13
- We verify age during account creation through date of birth validation
- Account creation is automatically blocked for users under 13
- We do not store full birthdates - only birth year for eligible users (13+)
- If we learn we have inadvertently collected data from a child under 13, we will delete it promptly
If you believe we have collected information from a child under 13, please contact us immediately at privacy@pickleball365.org
Information We Collect
Account Information
- Name and email address
- Birth year (to verify age eligibility, not full birthdate)
- Profile information (location, preferences)
- Authentication credentials
Match Data
- Match results and scores
- Opponent information
- Match location and surface type
Equipment Data
- Paddle information (brand, model, variant)
- Shoe information (brand, model)
- Equipment usage in matches
Equipment data is optional and only collected when you choose to log your gear when submitting match results.
Usage Data
- App usage patterns and features accessed
- Device information, device identifiers, and (on the web) browser type
- IP address and general/approximate location data
- Crash logs, diagnostics, and performance data
- Push notification tokens (used only to deliver notifications you enable)
Device Permissions (Mobile App)
When you use our iOS app, we may ask permission to access your Camera (scan QR codes, capture photos you upload), Photos (upload images you select), and Location (find nearby clubs/courts and tag match locations). These are accessed only with your permission and can be changed anytime in device Settings.
Subscriptions & Purchases
Pro subscription status and purchase history. On iOS, purchases are processed by Apple; on the web, by Stripe. We never receive or store your full payment card details.
How We Use Your Information
- Calculate and maintain your Pulse365 Measurements (analytics metrics, not ratings). Note: DUPR is the official rating system of Pickleball365.
- Provide match history and statistics
- Enable social features like following other players
- Send notifications about matches and updates
- Analyze equipment performance and usage patterns
- Provide aggregated equipment analytics to gear brands through our Partner Network (anonymized and aggregated only)
- Improve our service and develop new features
- Deliver push notifications you've enabled
- Diagnose crashes and improve app performance and reliability
- Ensure platform security and prevent fraud
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We do not track you across apps or websites owned by other companies, and we do not use the device advertising identifier (IDFA).
Limited Sharing
- With other players (only information you choose to make public)
- With service providers who help us operate the platform — for example, cloud hosting and database services (Google Firebase), payment processing (Apple and Stripe), email delivery (SendGrid), and AI-powered coaching insights (Google Gemini). These providers are contractually required to protect your data and use it only to provide services to us.
- With gear brands through our Partner Network (equipment data only, aggregated and anonymized for analytics purposes)
- When required by law or to protect our rights
Data Security
- All data is encrypted in transit and at rest
- We use industry-standard security practices
- Access to your data is limited to authorized personnel
- Regular security audits and updates
Your Rights
Available Rights
- Update or correct your information: You can update your profile information, location, and preferences directly in your account settings.
- Delete your account and data: You can permanently delete your account and all personal data directly in the app under Settings → Delete account. You can also request deletion by emailing info@pickleball365.org with the subject "Data Deletion Request." See our Data Deletion Policy for more details.
Rights Available Upon Request
- Access your data: While we do not currently offer a self-service data download feature, you can request access to your personal data by contacting us at info@pickleball365.org.
- Data portability: You can request a copy of your data in a portable format by contacting us at info@pickleball365.org.
Note: We do not currently offer opt-out mechanisms for specific data processing activities. If you wish to limit how your data is used, you may request account deletion, which will remove your personal information from our systems (subject to legal retention requirements).
Contact Us
If you have questions about this privacy policy or want to exercise your rights, please contact us:
Email: info@pickleball365.org